Return Policy

To Complete a Return:

1. Let us know, we are there for you: If for any reason you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund.
2. The process: To begin the return process, click on Help Center and complete the Return Request Form. Upon sending your completed form, you can expect a response within 48 hours. One of our Customer Service Representatives will assist you with your return to make sure things move as fast and smoothly as possible. Our representative will provide you with a RGA number (Return Goods Authorization Number) issued by the manufacturer before making the shipment back for your return with instructions on how and where to return your order.
3. Ship product back: Please note that the shipping costs must be covered by the customer and a tracking number must be provided to returns@allumedecor.ca. Any shipping fees paid at the time of order is not eligible for a refund. Any special discount and/or PROMO code used during the purchase stands null and void and will not be eligible for new purchase. The customer is responsible for the returned product until it is received by an Allume Decor staff or manufacturer associate.
4. Inspection: Once the returned product is received by Allume Decor staff or manufacturer associate, the product will be inspected to ensure it is eligible for return.
5. Refund: The refunds will be processed towards your credit card used for the purchase once your order arrives to our warehouse after it is inspected.

Standard Returns

Products purchased at Allume Décor Inc. may be returned by the customer and a credit given for the purchase price of the product under the following conditions:

• Within 30 days of receiving the items
• Not installed (no cut wires), assembled or modified
• Original packaging, packaged as new
• Resalable condition, with no missing parts
• Not a Custom Order or marked as ‘Final Sale’

Returns must be approved by Allume Décor Inc. or an associate.

Final Sale Items

Final Sale Items are marked ‘Final Sale’ on the invoice. These typically include:

• Items heavily discounted
• Any custom or built-to-order items
• Independent parts, including glass and shades

Final Sale Items cannot be returned.

Cancellation of an Order

Products that have been ordered and have not been shipped may be eligible for cancellation. Once any part of an order has already shipped, it cannot be cancelled, rerouted, or redirected.

Email at returns@allumedecor.ca, to obtain approval for cancellation.

Damaged Goods

Lighting fixtures and lamps are fragile and may arrive damaged or may contain parts that are damaged while in transit. Please contact us by emailing at returns@allumedecor.ca or calling on 5064788848 within 5 days of receiving the item. We will do what is necessary to rectify the problem, which may include shipping replacement parts or resending a new item. Please ensure to keep the original packaging as it may be required to ship the damaged item back to our/vendor warehouse.

Defective Goods

There are possibilities that an item(s) may have manufacturing defects. Please contact us by emailing at returns@allumedecor.ca or calling on 5064788848 within 5 days of receiving the product. We will do our best to either replace or repair the defective item as quickly as possible. Please ensure to keep the original packaging as it may be required to ship the defective item(s) back to the manufacturer.

Allume Décor Inc. is not responsible for compensating any labor costs or any project delays resulting from the delivery of damaged/defective goods, or any delays due to shipping. Allume Décor Inc. is not responsible for any installation or removal costs for defective or damaged items. It is highly recommended to schedule the installation after your product has been received and thoroughly inspected.