Frequently Asked Questions
1. What types of lighting products do you offer?
We offer a wide range of lighting products, including chandeliers, pendant lights, wall sconces, floor lamps, table lamps, LED lights, LED Mirrors and outdoor lighting.
2. Do you provide custom lighting solutions?
Yes, we offer custom lighting designs to meet your unique needs. Contact our team to discuss your vision, and we'll help bring it to life.
3. How do I choose the right lighting for my space?
Our experts are here to help! Reach out to us with details about your room, style preferences, and lighting requirements, and we’ll recommend the best options. You can also refer to Shop by Room option as well.
4. Are your products energy-efficient?
Many of our products feature energy-efficient LED technology, helping you save on energy costs while being eco-friendly.
5. Do you offer installation services?
We do not provide installation services directly, but we can recommend trusted professionals in your area.
6. What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the product is unused and in its original packaging. Custom and sale, final sale and clearance items may be excluded. Please refer to Returns policy for complete details.
7. Can I track my order?
Yes, once your order is shipped, we’ll provide you with a tracking number so you can monitor its progress.
8. Do you offer bulk or wholesale discounts?
Yes, we offer discounts for bulk purchases. Contact us for a personalized quote for your project or business needs. You can register yourself under Trade Partner Program to enjoy exclusive pricing and updates.
9. What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, Afterpay, Shop pay and other secure payment methods.
10. How can I contact customer support?
You can reach our customer support team through our online contact form or email us at customerservice@allumedecor.ca. Our hours of operation are mentioned on the website main page.
11. Do you ship internationally?
No, we do not ship internationally at this moment!
12. How do I care for and maintain my lighting fixtures?
Regularly dust your fixtures with a soft, dry cloth. For deeper cleaning, use a damp cloth and avoid harsh chemicals. For specific care instructions, refer to the product manual.
13. Do your products come with a warranty?
Yes, most of our products come with a 1-3 years warranty against manufacturing defects. Check the product details and technical specifications mentioned on product pages for more information.